Your Data. Your Trust. Our Responsibility.

ConnectAgent provides multi-channel marketing tools for businesses in the United States. This policy explains how we collect, store, use, and share personal information when you interact with our website, platform, or customer experiences.

By using ConnectAgent services, you consent to the practices described in this policy. We review and update our privacy program on a regular basis to stay aligned with evolving regulations and industry standards.

Account Information: name, email address, phone number, billing details, and business identifiers supplied during signup or account management.

Platform Activity: campaign content, message logs, call recordings, analytics data, and configuration metadata generated while using ConnectAgent products.

Usage and Device Data: browser type, IP address, device identifiers, time on page, and product engagement metrics gathered via cookies, pixels, or similar technologies.

Third-Party Sources: contact lists or enrichment data provided by you or your integrations with CRMs, ad platforms, or productivity tools.

Provide and improve platform features, including campaign management, analytics, deliverability, and customer support.

Personalize product experiences, recommend features, and surface relevant onboarding guidance.

Maintain platform security, monitor compliance with acceptable use, prevent fraud, and enforce our terms.

Deliver transactional messages, product updates, billing notices, and marketing communications (where permitted by law).

Generate aggregated or de-identified insights to benchmark performance, enhance products, and inform roadmap decisions.

Contractual Necessity: processing required to deliver the services you request.

Legitimate Interests: improving product quality, securing systems, and communicating relevant updates.

Consent: optional marketing communications or usage of sensitive data when consent is required.

Legal Obligations: responding to lawful requests, regulatory inquiries, or court orders.

Infrastructure and Service Providers: trusted vendors that deliver hosting, telephony, email delivery, analytics, support, and payment processing.

Integrated Platforms: systems you connect (such as CRMs or help desks) where data is exchanged based on your configuration.

Professional Advisors: legal, accounting, or compliance experts assisting ConnectAgent with official business requirements.

Corporate Transactions: mergers, acquisitions, or financing events where data transfer is part of due diligence and execution.

Legal or Safety Requests: disclosures required to protect ConnectAgent, our customers, or comply with applicable law.

We retain personal data for as long as your account is active or as needed to provide services. After termination, we archive or delete information in accordance with our retention schedule, contractual commitments, and legal obligations.

You can request deletion of certain records, subject to regulatory requirements. Backups may persist for a limited time as part of disaster recovery operations.

Access and Update: review and edit account information from your dashboard or by contacting support.

Download or Transfer Data: export your contact lists, campaign history, and analytics reports from the platform.

Opt-Out of Marketing: use unsubscribe links or update preferences within your notification settings.

Cookie Controls: adjust browser settings or follow instructions in the Cookies Policy to manage tracking technologies.

Do Not Track: ConnectAgent honors browser-based DNT signals where required by law.

Authorized Agent Requests: submit privacy requests through verified representatives, subject to identity confirmation.

We implement administrative, technical, and organizational safeguards aligned with industry best practices—including encryption in transit, role-based access controls, redundant infrastructure, and incident response procedures.

No system is completely secure. We maintain a coordinated disclosure program and encourage customers to report potential vulnerabilities to security@connectagentpro.com.

ConnectAgent is not directed to children under 13, and we do not knowingly collect personal information from minors. If we learn that a child has provided data, we will delete it promptly.

ConnectAgent primarily serves customers located in the United States. If data is transferred to other jurisdictions, we implement appropriate safeguards such as Standard Contractual Clauses, intra-company agreements, or vendor due diligence.

We may update this Privacy Policy to reflect new features, evolving regulations, or operational practices. Material changes will be communicated via email, in-app notifications, or prominent website notices. The “Last Updated” date will always be included below.

If you have questions about this Privacy Policy or need assistance with a privacy request, contact us at privacy@connectagentpro.com or using the address provided in your service agreement.